Quality
Klinik Meissenberg AG views quality as a continuous improvement process that aims to achieve a high level of patient satisfaction and the best possible results in teaching and patient-centred care.
Quality management system
For us, quality management is an instrument of corporate governance that operates comprehensive quality assurance at all levels with a focus on business excellence in accordance with the EFQM model (European Foundation for Quality Management).
The Quality Management and Organisational Development department at Klinik Meissenberg AG is a staff unit of the Executive Board and is the responsibility of the CEO.
The clinic is managed on the basis of ethical, social, ecological and economically and socially responsible principles. The aim is to provide each individual patient and society as a whole with the best possible support in their endeavours to achieve health and quality of life. Our employees from the various professional groups work together on site to provide first-class quality and patient safety in the departments. This means that our patients’ expectations are met or exceeded in all aspects.
Do you have any questions? Get in touch with us! We will be happy to help you: E-mail qualitaet@meissenberg.ch
EFQM certification “Qualified by EFQM”
Klinik Meissenberg received EFQM certification “Qualified by EFQM” in autumn 2024.
The EFQM model is a globally recognised framework for action that supports companies and organisations in improving their performance and competitiveness and successfully shaping change. The central approach of the model is to combine the purpose, vision and strategy of an organisation with its culture, leadership at all levels and sustainable structures. It shows how an organisation creates sustainable benefits for its key stakeholders and achieves outstanding results.
The model helps organisations to maximise their success by demonstrating their progress towards sustainable benefits, identifying areas for action and making solutions understandable. The findings from the EFQM validation are incorporated into a comprehensive action plan, together with results from other quality measurements that are continuously carried out at the clinic. By implementing these measures, Klinik Meissenberg is constantly improving its quality and services.
In the healthcare sector, the EFQM model raises awareness among service providers of the need for continuous improvement. As a specialist psychiatric and psychotherapeutic clinic for women, we use the model to advance psychiatric care and actively involve employees in optimising operational processes.
Our aim is to systematically scrutinise our services, continuously optimise processes, promote new ideas and efficiently integrate change into our patient-focused services.
Further information on the EFQM Recognition programme can be found on the SAQ website.
REKOLE® certification
Klinik Meissenberg AG fulfils the requirements of REKOLE®, the standard developed by H+ for transparent, efficient and operational accounting in hospitals and clinics and nursing homes.
The REKOLE® manual provides hospitals and clinics with a clear, standardised and practical foundation. It defines binding minimum requirements for modern business management and serves as a reference for accurate cost and performance accounting.
To ensure compliance with these standards, H+ has developed its own certification system. This verifies that the company accounting system complies with the REKOLE® specifications and certifies correct implementation as a seal of quality. The aim is to confirm the high reliability of the cost data, to facilitate benchmarking between clinics and to promote the dissemination of REKOLE® in the sector.
As part of this procedure, Klinik Meissenberg AG received confirmation that the cost and performance accounting system had been correctly implemented and that the company accounting system fully complies with REKOLE® requirements (Version 2.0). The certification is valid up to and including 16 July 2029.
Quality assurance and measurements
The following are some of the tools used on an ongoing basis at Klinik Meissenberg AG to monitor the implementation of the quality objectives and the continuous improvement of medical, therapeutic and patient care quality:
- Patient surveys (since 2017, National Association for Quality Development in Hospitals and Clinics. ANQ short questionnaire on patient satisfaction in the field of adult psychiatry. Klinik Meissenberg AG has been a member of the MüPF27 benchmark group since 2015 for measuring the year-round satisfaction of psychiatric patients).
- ANQ quality measurements in the area of inpatient psychiatry (HoNOS, BSCL)
- Patient safety (CIRS reporting system for critical incidents)
- Complaint management and customer feedback
- Audits
- Hygiene management
- Fall protocol
In addition, our Quality Report is prepared annually in accordance with the template of H+ The Hospitals of Switzerland and can be downloaded from the following link: H+ Qualitätsbericht 2024 Klinik Meissenberg AG.
Quality certification for food businesses
In 2009, the canton of Zug was the first canton to introduce official quality certification for food businesses. The official certification of a business, a kind of hygiene certificate, shows the food inspection rating in a clear and summarised manner. Klinik Meissenberg received the highest rating of “very good”: Download the quality certificate
Security and future focus
Klinik Meissenberg AG always endeavours to offer every patient an outstanding experience. This is why patient data protection is a priority for us, while digital innovations and individualised patient care are part of our culture.
Cooperation, further development and innovation as part of our quality culture
In our endeavours to monitor and continuously develop quality, we are proud to be a member of the following specialist groups. In this way, we contribute to innovation and the continuous improvement of psychiatric and psychotherapeutic care in Central Switzerland and throughout Switzerland. This also helps us to improve the quality of life of Swiss and foreign citizens in our care.
