Questions & Answers

Unfortunately, there's no general answer to this question. It depends on the symptoms and the specific department involved.

Whether you have general or supplementary insurance, you're in good hands with us. We obtain all necessary cost approvals directly from your insurer. If you have foreign insurance, we will also obtain a cost approval, but the costs will be billed directly to you. If an insurer cannot guarantee coverage for surcharges from supplementary insurance benefits, an appropriate, individually agreed advance payment is required.

Depending on the clinic's capacity, it is possible to upgrade your insurance class to a higher level at your own expense. For any questions regarding the costs of your hospital stay, please contact our clinic administration (Phonetel:+49 41 726 57 57. +49 41 726 57 57).

Yes, but depending on the canton, additional costs may arise if only OKP is insured.

A referral from a doctor or a psychologist is usually required, although you can also contact us independently.

Depending on your insurance plan, a referral from your primary care physician may be required.

No.

No. Please ensure that your dog or pets are cared for appropriately during their hospital stay.

In accordance with the legal provisions on equal opportunities for people with disabilities, assistance dogs (guide dogs and assistance dogs for the blind) are exempt from the general animal ban, provided they can provide proof of training from a training organization that is subject to a quality assurance authority (e.g., ADI, IGDF).

We will obtain all necessary cost approvals directly from your insurer.

The clinic provides bed linens, terry cloths, and a dressing gown. Coin-operated washing machines and tumble dryers are available for your personal laundry.

Please avoid spray products such as deodorant, hairspray and dry shampoo if possible – or only use them in well-ventilated rooms.

Yes. Starting in the second week of treatment, you can submit a request for a stress test to your treatment team. Stress tests typically last from 8 hours to a maximum of 23 hours and are discussed before and after each session.

We ask you to travel by public transport if possible. This is partly because, due to your illness and/or any ongoing or newly initiated medication, you are not permitted to drive a vehicle. Furthermore, we only have a limited number of visitor parking spaces. If you bring your car, it must be parked in a public parking garage in Zug.

Crisis intervention lasts approximately 2 weeks.
Our therapy programs last between 5 and 7 weeks.

Underwear, pajamas or nightdress, tracksuit or lounge suit (a dressing gown is provided), street clothes, sportswear for outdoor therapy and/or walks, slippers, street shoes and sports shoes.

Bring any medications you are currently taking and a list of current medications (if any).

Our therapy consists of a multimodal treatment program: In an individual setting, you will receive regular consultations with your case-lead therapist. This is usually supplemented by group psychotherapy (or more depending on the individual program), weekly visits from the attending physicians, and primary care consultations.

The program also includes various specialized therapies in the areas of dance and movement therapy, art and design therapy, and occupational therapy. Furthermore, we will connect you with our internal social services team if needed.

You can get information from our triage number +41 41 726 58 17.

As an adult psychiatrist, we generally treat patients aged 18 and older.

As part of our care mandate in the cantons of Zurich, Zurich, and Zurich, patients aged 16 and older can also be admitted after a preliminary consultation. The assessment is carried out on an individual basis by the triage team at the Meissenberg Clinic.

Minors from other cantons can only be admitted after prior approval of the costs by the responsible cantonal physicians or child and adolescent psychiatric services. Here, too, the assessment is carried out on an individual basis by the triage team at the Meissenberg Clinic.